Privacy Policy

1. Our Commitment to Data Privacy

We believe that your personal data belongs to you. Twintorra ensures that your information is collected only for legitimate purposes and is never shared, rented, or sold to any third party unless required by applicable law or with your explicit consent.

We adhere to globally accepted data protection principles, including confidentiality, transparency, and secure processing.

2. Information We Collect

Twintorra may collect the following types of information to operate effectively:

• User Details: Name, email address, phone number, and other details voluntarily provided during sign-up or communication.

• Technical Data: IP address, browser version, device information, and usage activity for improving website performance.

• Transaction Data: Wallet addresses, on-chain interactions, or exchange activity required to fulfill services securely.

• Feedback and Communication: Messages or inquiries submitted through support or contact forms.

You can browse most of our website anonymously, but certain functions may require account registration.

3. How We Use Collected Information

Information gathered is used strictly for:

• Delivering and managing Twintorra’s services.

• Enhancing user experience through personalization and platform improvements.

• Preventing unauthorized access, fraud, or misuse of our services.

• Sending product updates, offers, or notifications (only with your consent).

• Complying with applicable technical and security requirements.

We only retain personal information for as long as it is necessary to fulfill the purposes stated above.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make your experience smoother and more efficient.Cookies help us:

• Remember user sessions and preferences.

• Monitor traffic patterns and optimize website performance.

• Provide essential security measures during logins and transactions.

• You can disable cookies in your browser settings, but some site features may not function properly without them.

5. Blockchain Data and Transparency

As a blockchain-based platform, certain user transactions are recorded on public ledgers. These records — such as wallet addresses and blockchain activity — are not controlled by Twintorra and may be publicly accessible.

We ensure that off-chain personal data (like your email or contact details) remains encrypted and securely stored within our protected systems.

6. Data Security Practices

Twintorra takes your data protection seriously. We maintain multiple layers of defense to safeguard your personal and financial information:

• Encryption: Sensitive data is encrypted during transmission and storage.

• Access Controls: Only authorized staff can access limited information based on their role.

• Firewalls and Monitoring: Continuous monitoring to prevent unauthorized access.

• Backups: Regular encrypted backups to prevent data loss.

• Security Audits: Periodic testing to identify and resolve vulnerabilities.

• Employee Awareness: Ongoing training to ensure compliance with privacy standards.

7. Information Sharing and Disclosure

We do not disclose personal information to external parties except:

• When required by law, regulation, or legal process.

• When collaborating with trusted service providers (such as hosting or analytics) under confidentiality agreements.

• To complete user-requested services, such as payment or authentication verification.

8. User Rights and Choices

You have full control over your data. You can:

• Request access to your stored information.

• Correct or update inaccurate data.

• Withdraw consent for promotional communications.

• Request deletion of your account (subject to regulatory obligations).

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our service offerings. The most recent version will always be available on this page, and continued use of our services constitutes acceptance of the updated terms.

We ensure that off-chain personal data (like your email or contact details) remains encrypted and securely stored within our protected systems.

10. Contact Us

If you have questions, feedbacks, or concerns regarding this Privacy Policy or how your information is used, please contact our support team at: support@twintorra.com.